The Department for Work and Pensions (DWP) has announced significant changes to its guidance for health professionals carrying out Personal Independence Payment (PIP) assessments across the UK.
The updated guidelines published on GOV.UK include details on the capability of assessment providers to audio record face-to-face and phone assessments plus changes in the section on covert recordings by claimants.
The DWP has stated that consent for the assessment to be audio recorded must be given in advance of the consultation taking place and the health professional conducting it must “publicise these conditions” and include them in communications sent to claimants before they attend.
Video recording of consultations is not permitted, the DWP says this is to ensure the safety and privacy of claimants and staff.
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