Energy provider's apology to Lanarkshire residents sparks compensation demand after outage

dailyrecord.co.uk:

An energy provider has apologised to Lanarkshire residents over a third power outage in three weeks as a local MP pushes for them to issue compensation.Newton Farm tenants and homeowners experienced hours without power on Friday evening into Saturday morning.The initial estimated restoration time was 4.01am, but some locals didn’t see it back up and running until hours later.The Lanarkshire Live app is available to download now.

Get all the news from your area – as well as features, entertainment, sport and the latest on Lanarkshire’s recovery from the coronavirus pandemic – straight to your fingertips, 24/7.The free download features the latest breaking news and exclusive stories, and allows you to customise your page to the sections that matter most to you.Head to the App Store and never miss a beat in Lanarkshire - iOS - Android One resident vented their frustrations on X (formerly Twitter), and said: “We were off until 6am, fingers crossed the issue finally seems sorted.”New MP for Rutherglen and Hamilton West Michael Shanks wrote to both SP Energy and GTC Energy for an update at the time, and said: “Many Newton Farm residents are without power again tonight.“I’ll follow up to make sure it’s a long-term fix - especially heading into the winter, we can’t have any more outages for as long as that.“There is a compensation process for any power cuts over 12 hours, but it’s limited.

I’ve asked for details so I can see what we can push for. The regularity of outages in the recent period should trigger further compensation too.“I'll keep in contact with SP/GTC to find out if the issue is fully resolved and push on compensation for people who have lost money as a result of freezers being off for so long."MSP for Rutherglen