Waitrose issues apology after IT glitch leaves shelves empty

manchestereveningnews.co.uk:

Waitrose has issued an apology to its customers after a systems error has left shelves that are supposed to contain some fresh products empty for days.

Branches of the supermarket chain across the country were left without bakery, fruit, and other fresh items. Meanwhile, deliveries were also disrupted due to the slow-running system update.

Customers in Maidenhead, Cheltenham, Cambridge and the Channel Islands all reported not being able to get the products they wanted ahead over the bank holiday weekend and as late at Tuesday evening. Read more: Join the FREE Manchester Evening News WhatsApp community As part of its apology, Waitrose offered vouchers to compensate some customers, with receipts reading: “We’re sorry if we did not have everything you were looking for today.” On Wednesday, Waitrose said the root cause of the system update delay had been fixed and the availability of fresh products was improving, with all branches receiving regular deliveries.

A spokesman said: “We are really sorry that some branches have had low stock. “We’ve fixed the cause of the issue, with extra deliveries already out with stores.