TUI rep runs after coach to tell family their first ever holiday is cancelled
dailystar.co.ukthe Mirror."We have never been on holiday before. We could only do it because of the Jubilee Bank Holiday, because one of us needs to be at work."We felt devastated.
It is absolutely gutting. I can’t even describe the absolute heartbreak that was felt."This has been such a long time coming for us.
We had so much to look forward to. There were many many tears."Emily and her family had been dreaming of a sunny getaway somewhere abroad for over a decade, but her and Duncan's intense jobs had made jetting off impossible.When they eventually managed to take time off, Hugo was incredibly excited to get on a plane for the first time."He was really patient," Emily said."He saw the planes when we were driving into the airport.
We built him up. He had been a bit anxious about flying and so we covered every eventuality."Their excitement turned to boredom as the hours passed their original departure time slowly slipped by."Fast forward two more hours of waiting at a gate for further instruction, we were sent to collect our luggage from the belts, and told our flight was now on the 29 May at 10:30pm," the mum-of-two continued."We were waiting for the coach to take us to the hotel for a further two hours, through out this whole period there was not one TUI representative seen, and we were informed there was no one in the airport that we could speak to from TUI."The first time the group of about 60 passengers saw someone claiming to be a TUI rep was when they were sat on the coach. Have you experienced travel chaos this week?
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