Holiday rental firm Hoseasons has finally agreed to give customers refunds for cancelled trips due to the coronavirus crisis after a probe by the competition watchdog.
The Competition and Markets Authority (CMA) said Vacation Rentals had changed its policy after originally refusing to give money back to customers whose stays had been cancelled.
Vacation Rentals has now given the CMA a formal commitment that it will give affected customers the option of a full refund.
It was one of a number of firms reported to the CMA’s Covid-19 taskforce, but other holiday companies are still refusing to offer refunds and the watchdog said its investigations into the sector are ongoing.
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