LoveHolidays to refund 44,000 customers after hundreds of complaints lead to investigation

manchestereveningnews.co.uk:

direct to your inboxLoveHolidays has said it will refund more than 40,000 customers for cancelled trips after hundreds of complaints were made.The refunds, totalling more than £18million for trips cancelled due to the pandemic, will be made after an investigation by the competition watchdog.The Competition and Markets Authority (CMA) said LoveHolidays has agreed to give out-of-pocket customers their money back in full by next March at the latest.The CMA was forced to intervene after receiving hundreds of complaints from LoveHolidays customers who were left waiting for their money back.When customers contacted LoveHolidays to request a refund for a cancelled holiday, they were told they would only get their money back for their flights once.