More than £1 billion-worth of State Pension has been underpaid due to repeated human errors which were almost inevitable amid complex rules and outdated IT systems, a spending watchdog recently highlighted in a new report.
The Department for Work and Pensions (DWP) estimates that it underpaid 134,000 older people and those it can trace will be paid an average of £8,900, the National Audit Office (NAO) said.
Most of those affected are likely to be women and in an update released by the DWP, it said that between January 11, 2021 and September 30, 2021, the checking process has so far identified 9,491 underpayments, with claimants owed a total of £60.8 million.
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