Supermarket completely abandons self-service to put staff back behind tills

manchestereveningnews.co.uk:

A supermarket chain has almost completely eliminated self-service machines from most of its locations. Booths, which has 28 stores across the country, is implementing the new policy in all but two stores in Cumbria.

The supermarket brand is mostly seen in Lancashire, Yorkshire, and Cheshire. According to the supermarket, the move was done because it believes that human colleagues are better at delivering a positive "customer experience" compared to a self-checkout machine.

The self-checkouts will only remain in the two stores where they are deemed necessary for "very busy periods", Wales Online reports. Read more: Woman at centre of Salford murder investigation named after being attacked in front of her horrified young children Read more: Murder arrest after man, 45, found unconscious in street dies A spokesman said: "We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores.

We have based this not only on what we feel is the right thing to do but also having received feedback from our customers. "We will retain self-checkouts in two of our stores in the Lake District in order to meet the needs of our customers during very busy periods." The company told the BBC that its philosophy for nearly 200 years is to "sell the best goods available, in attractive stores, staffed with first class assistants." The spokesman added: "Delighting customers with our warm northern welcome is part of our DNA and we continue to invest in our people to ensure we remain true to that ethos."