National Lottery confusion leaves prize-winning mum and daughter in 'absolute nightmare'
dailystar.co.ukNational Lottery winnings. Every month Gemma Murray, a mum-of-two from Merseyside, uses the National Lottery app to play for herself and her mum.Gemma, from Kirkby, was delighted when she saw her mum had won £30 in October of last year but but says the company still hasn't transferred the money.READ MORE: Military jets scrambled as mystery balloons spotted above two European countriesShe told the Liverpool Echo: "Every month when we get paid, me and my mum put the lottery on for the month.
She won three numbers - £30 - so I withdrew it from the account and we were told we'd get it by November 2, but we still haven't had it. "I've spoken to the lottery and they said the bank could trace it but the bank can't find any trace through any of my statements and National Lottery keep fobbing me off.
They told me last Friday it must be there but the bank has no evidence of it." The National Lottery says the money has been paid into Gemma's account and that the company which handles its debit card transactions has confirmed this.
But to trace the payment, Gemma's bank would need to contact them in writing - something her bank has said it can't do.Gemma said: "It's been an absolute nightmare, we've been back and forth and I'm constantly calling them and they are palming me off.
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