Britannia named UK's worst hotel chain again as guests say there's 'stains everywhere'
dailystar.co.ukLiverpool Echo.More than half (51%) of Britannia guests surveyed said they had a problem during their stay, with cleanliness being the most common issue.The chain was rated just one star out of five for bathrooms, and two stars for seven other categories such as cleanliness, customer service and value for money.One customer said: "It was terrible.
The room was dirty. The bathroom was dirty. The carpet was terrible, stains everywhere."Which? travel editor Rory Boland added: "Year after year, guests are let down by Britannia's run-down hotels and often dirty rooms."This year saw some slight improvements to the chain's score - but not enough to drag it off the bottom of our rankings."Until the company ups its game further we would urge guests to look elsewhere."The impressive, budget-friendly Premier Inn is our pick of the large chains, and Hotel du Vin offers high quality stays in interesting locations."Other guests complained about hotels being "run into the ground" and "in need of a drastic makeover".The average price paid by those surveyed for a one-night stay was £99.Also rated as one of the worst hotel chains was Mercure, which had an average customer score of 52%.
Many guests said that its standards have fallen.One consumer noted that the chain's hotels are "not as smart as they used to be" and it has "some poor quality properties".It was rated just two stars for cleanliness, rooms, bathrooms, communal areas and value for money.
Mercure guests surveyed paid an average of £114 for one night.Premier Inn, which had an average price per night of £66, was the best performing large hotel chain with a customer score of 79%.It was topped by the best small chain, Hotel du Vin, which scored 80%.
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