Staff have since had to pivot to providing support to residents over the phone or online as home visits have also been suspended.
Manchester council bosses are now hoping to build on this way of working to avoid further costs, such as unnecessary paperwork, while also keeping staff and residents safe.But members of the council’s resources and governance scrutiny committee say the lack of face-to-face contact would create ‘digital exclusion’ amongst low-income workers and recipients of Universal Credit.Councillor June Hitchen told a meeting on Tuesday: “Not everybody will be phoning, not everybody will be able to converse, and English might not be their first language.“This is where the government isn’t seeing those real poverty lines.“I’m.
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