Passengers left gobsmacked as 'dreadful' train operator Avanti has contract extended despite months of rail chaos
manchestereveningnews.co.ukRail passengers are hitting out at the government's move to extend the contract of troubled train operator Avanti - despite the Secretary of State admitting there is 'still more work to be done to bring [Avanti] services up to the standards we expect'.
They have been joined by MPs and Greater Manchester leaders who are also criticising the Department for Transport's decision to grant Avanti a contract extension despite months of 'poor performance'.
Mayor Andy Burnham has launched an ultimatum, saying 'the time for excuses has passed - they either improve or hand back the franchise'.
The operator has struggled with reliability and with passengers being unable to book tickets in advance, and was slammed in August last year for cutting services between Manchester and London.
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