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My transgender diary: ‘I'm grateful for any kindness, whether it's delivered in PC language or not'

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telegraph.co.uk

While some feel inclined to share hateful opinions on transwomen, Diana Thomas will focus on the kindness she receives each day Mostly, as a customer, I’m called ‘madam’.

The occasional cheery lady behind a till goes for ‘love’, or even ‘darling’. But I added a new one on a Saturday afternoon – one of those last, precious days of freedom – when a customer-services lady on the other end of the phone said, ‘No need to panic, my dove.’ I was in a proper tizz.

I’d forgotten a laser-zapping session and stood to pay around £100 as a cancellation fee. The phone lady called the clinic, and then reported, ‘They say you’re very sweet so you can just rearrange the appointment and they won’t charge you a fee.’ Suitably charmed and relieved, I calmed

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