While some feel inclined to share hateful opinions on transwomen, Diana Thomas will focus on the kindness she receives each day Mostly, as a customer, I’m called ‘madam’.
The occasional cheery lady behind a till goes for ‘love’, or even ‘darling’. But I added a new one on a Saturday afternoon – one of those last, precious days of freedom – when a customer-services lady on the other end of the phone said, ‘No need to panic, my dove.’ I was in a proper tizz.
I’d forgotten a laser-zapping session and stood to pay around £100 as a cancellation fee. The phone lady called the clinic, and then reported, ‘They say you’re very sweet so you can just rearrange the appointment and they won’t charge you a fee.’ Suitably charmed and relieved, I calmed
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