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Mum fuming after 'grey' £2.6k DFS sofa arrives and 'looks nothing like online pics'

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www.dailystar.co.uk

To stay up to date with all the latest news, make sure you sign up for one of our newsletters here."After reviewing the choices the Temple family selected ‘grey’ which is a warm brown grey."Unfortunately, once the sofa arrived in the customers’ home, it became apparent that they had ordered the wrong shade of grey."We sent a service manager to their home with the swatch book from the store to review their order in case a mistake had been made in manufacturing."It was determined that there was no mistake with the order and the ‘grey’ colour the customer ordered matched the sofa they had received."DFS says it's the customer's responsibility to choose the right colour and that the company feels Sarah's sofa was "well within tolerance", but have offered her the chance to reorder a different grey couch for just 10% of the order's price.

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