Holiday refunds advice for Scots travelling abroad this summer including credit card bookings and insurance
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dailyrecord.co.ukforeign holidays are cancelled because of the coronavirus pandemic this summer. Advice Direct Scotland, which runs Scotland’s national consumer advice service, said consumer rights remain in place and legislation must be adhered to by travel providers.
This week, the Competition and Markets Authority (CMA) said it had reminded package holiday firms of their legal obligations.
Last year, there were 23,000 complaints to the competition watchdog over cancelled holidays, and it was the most common issue raised with Advice Direct Scotland advisers at the height of the pandemic.
The CMA has taken action against five firms, which it reports have now refunded a total of £200 million to customers. For package holidays, cancelled trips must be.
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