Ryanair passengers say they are being refused funds for flights cancelled during the coronavirus crisis. Customers who ask for a refund are being offered vouchers and those who want money told to join a refund queue which won't begin to be processed until the crisis has passed.
E-mails seen by the Irish Times, state the budget airline will not start issuing refunds until the Covid-19 crisis has passed.
The airline added: "As our payment agents are required to stay at home in the fight against the Covid-19 pandemic, payment security restrictions prevent us from processing cash refunds." Passengers who have prepaid flights are being told to accept vouchers valid for 12 months instead.
Read more on dailystar.co.uk