The Crown makes it completely, abundantly clear. The show paints the royal family as unwelcoming and cold. Being in their presence is a balancing act of having a perfectly palatable personality while also adhering to endless rules and etiquette.
When Diana goes to visit the family to celebrate her engagement, she's greeted with a game of who she should curtsy to first, not any sort of familial hello.
And it gets worse from there. As I watched the fake Diana get put through her princess lessons, fail sometimes literal tests, and generally get frozen out from the royal family, I thought about how hard it would be to stay in a family like that, that is less about love than it is about duty.
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