Christmas experience' have apologised to families who branded the show "daylight robbery".Parents that paid up to £125 for a family ticket on the first two days will now be offered free visits to next year's planned show, after the event earned scathing reviews online.
One reviewer said their children were "bored from the start". It was labelled "embarrassing" and "a shambles", while one person said customers were "herded around like cattle".Jamie Webster, 32, took his two daughters, aged five and 11, to the show on Saturday night but claims his family had faced long waits in crowded, empty corridors; queued for 40 minutes to see Santa only to get 'nanoseconds' with him and a gift in a brown paper bag.
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