news.com.au reports. "We apologise for any distress caused to the patient, which is why we took immediate action including launching an investigation and making direct contact with the patient to follow up and apologise," a Queensland Health spokeswoman told media.The 13 Health hotline is 24/7 and receives about 100 calls a day, which are answered by 170 registered nurses, all of whom must have at least four years' experience.The nurse in question, who is understood to not currently be working, reportedly has five years' experience.Only doctors are permitted to diagnose patients who call the hotline and staff are given strict instructions on how to respond to callers, which generally means directing them to emergency services rather than.
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