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McDonald's trials artificial intelligence drive-through system to cut waiting times
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dailystar.co.ukMcDonald's customers could soon be speaking to a computer when using its drive-through service.The fast-food giant is trialling voice recognition software to help speed up ordering and cut customer waiting times.Using artificial intelligence (AI), computers take orders before relaying them to staff to prepare the food.The technology is being tested at 10 branches in Chicago in the US.
If successful, it could be rolled out to locations across the world, including the UK.However, the service has proven to be only 85% accurate, with the remaining 15% of orders requiring employees to rectify, according to US news outlet CNBC.
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