Advice Direct Scotland has issued a reminder to all shoppers of their consumer rights if they are planning to return or exchange any unwanted Christmas gifts this week now that most high street stores have reopened after the substitute bank holidays on Monday and Tuesday.
From purchasing the wrong size of jumper to receiving two copies of the same book, the post-Christmas period results in lots of requests for refunds or gift swaps.
The Consumer Rights Act gives everyone the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or to get a repair - depending on how long the items have been owned.
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