Benefit chiefs have drawn up plans to double the number of frontline staff working on Universal Credit. The Department for Work and Pensions (DWP) is looking at several “scenarios” to grapple with a longer-term rise in unemployment from the pandemic.
One of those would be to double the current 13,500 ‘work coaches’ - a staff member assigned to help claimants find work. Revealing the plans today, Work and Pensions Secretary Therese Coffey said “hopefully” the economy will “bounce back”.
But she told the Lords Economic Affairs Committee: “We do anticipate the interactions with Universal Credit claimants may be somewhat different from an era where we’ve had very low levels of unemployment.” She said the recruitment “recognises the larger
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