Burger joint boss slams 'keyboard warriors' who called staff 'pompous' in online review

dailystar.co.uk:

internet trolls” who called his food “very average”.And Michael Evans, owned of Smashed in Preston, also slammed those who labelled his staff as “very pompous”.Despite the harsh comments, the establishment is still ranked the top restaurant out of 356 in Preston on TripAdvisor, with around 104 reviews left overall.Recent reviews have praised the food as “unbelievable”, Lancs Live reports, but there are a few one-star reviews that the owner has decided to call out.One review, written by user Z7393WTjamesn, said: "Staff are very pompous, about very average food".“Ordered food, took an age to arrive.“Staff stood around talking to each other whilst I waited.“Had no time to talk to me, distracted by something more important apparently."Food arrived and was OK.“The service and attitude of the people there left a very sour taste though.”But hitting back at the review on Instagram, Mr Evans wrote: “We are the first to admit if we are wrong we will apologise and go out of the way to make things right, remember your paying for an experience, not just the goods.“We are human...

mistakes happen... if we pleased 100% of customers something seriously would be wrong as no one in life is perfect."We do state on our menu if there is an issue don't be a keyboard warrior, please come and speak to us...

we don't bite... hard.“This post is not just about our business but many others out there that have to put up with negative comments.“Personally we feel like if anyone leaves a negative review and doesn't then give us the opportunity to put things right...