Scots struggling to contact vaccine helpline with thousands of calls unanswered
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dailyrecord.co.uka telephone service for all general covid vaccine inquiries, such as missed appointments, from 8am-8pm seven days a week. Figures obtained by Scottish Labour show thousands of calls to the helpline have been abandoned after average waits skyrocketed.
On every weekday between 17 May and 9 June, over a quarter of calls to the helpline were abandoned, while in May alone, over 20 per cent of all calls were abandoned.On three separate days - 24 May, 5 June and 7 June, -over half of all calls were abandoned.
On 24 May, those calling to register for a vaccine faced an average wait of over 23 minutes.The increase in wait times comes as the volume of calls to the helpline increased - there were over 670,000 calls to the helpline in May and almost.
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