TUI, Virgin Atlantic and TUI are failing short on promises to refund customers, a consumer watchdog says. It comes after the operators were already rapped by the Civil Aviation Authority (CAA) and told to speed up their refund process several months ago.Despite this passengers are still waiting for refunds to be processed as far back as March, consumer rights champion Which?
found.The CAA said the companies were failing to refund passengers ‘sufficiently quickly’, with all three companies vowing to improve their performance before any action was taken.
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