Royal Mail customers are complaining about two-week delays and gifts that haven't arrived as shoppers face Christmas delivery chaos.
Leading retailers have expressed worries about delays caused by a surge in online shopping amid the coronavirus pandemic and turmoil in the ports amid Brexit stockpiling.
Royal Mail acknowledged delays and warned that strict Covid-19 restrictions and self-isolating staff have left it struggling to handle "exceptionally high volumes" during the online shopping boom.
Furious and frustrated customers have bombarded the firm with complaints and queries on Twitter, with one writing: "I’ve ordered some gifts for my dad and they haven’t arrived in two weeks. "Also, I sent something to a friend and they still
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