Life under lockdown has given way to new problems as we buy things online to replace significant items that have packed in, or just treat ourselves.
All of this has shone a light on some of the problems with shopping online. In recent weeks, we’ve noticed the rise of new kinds of complaints.
In the last week alone, countless people have got in touch to say that while some retailers are selling goods, they’re less than able or willing to deal with returns or answer customer service enquiries.
Complaints about online shopping have doubled in just the last few weeks and quadrupled since back in February, with delivery problems and refunds dominating the things that people are contacting Resolver about.
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