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Martin Lewis on why thousands of HSBC, First Direct and MS customers owed £50 payouts

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Thousands of HSBC customers could receive compensation payouts this month, as the bank seeks to rectify a payments error made more than a decade ago.

Customers who banked with HSBC, First Direct, Marks & Spencer bank or John Lewis Finance between 2010 and 2019 and fell behind on their payments could be due compensation, consumer expert Martin Lewis warned on Thursday's ITV Money Show. "If you banked with HSBC, First Direct, Marks & Spencer bank or John Lewis Finance between 2010 and 2019 and you were in mortgage or current account arrears at some point, you may be due a payout," Martin explained. "HSBC, which runs all three accounts, has admitted its customer service was in the wrong, so it's automatically issuing compensation. "These

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