Money Saving Expert has revealed that borrowers can claim back £100 if they feel they have received substandard service. HSBC, First Direct, M&S Banks and John Lewis Finance are all on this list, and those who have banked with them in the last 10 years may be able to claim back some money.Despite some initial confusion about how the compensation worked, after some people were left baffled getting letters out of the blue, it's been confirmed that the offer is genuine.The HSBC group, which includes all four brands mentioned above, has said an internal review showed there were instances of customers in arrears not receiving a good service.According to Martin's website "examples of bad practice included poorly worded letters that didn't engage.
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