hotel in the past three years uncovered the annoyances when staying away from home and more than half put uncomfortable beds at the top of the list.
Also featuring were housekeeping coming into the room unannounced or having a rubbish view.If guests were to experience any of these bugbears, 59% would not stay in the specific hotel ever again and 52% would tell their family and friends.The study was commissioned by IHG Hotels & Resorts’ voco hotels brand and also revealed what guests would want from a hotel stay in an ideal world, with nine in 10 naming 'great service' as important.
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