Holidaymakers could wait even longer for flight refunds and compensation after a change to complaint procedures came into force without warning.
New rules for "complex" cases will add months waiting time to the dispute resolution process.Under European laws, passengers who are hit by delays and cancellations are entitled to automatic refunds, depending on the length of time affected.
The refund must be claimed from the airline directly, The Mirror reports. However, if the passenger hears no response within eight weeks or the airline is refusing to cooperate, they can take it to an Alternative Dispute Resolution (ADR) service such as AviationADR or the CEDR instead.
Read more on dailyrecord.co.uk