Manori Ravindran International EditorWhen a fire alarm was triggered on Sept. 25 at London’s Red Bee Media — the company that’s the distribution hub for many U.K.
broadcasters — the BBC and Channel 4 went off air for a few hours on a Saturday night.But what was a minor inconvenience to most viewers was a crippling blow for the deaf and visually impaired, who lost access services to Channel 4 completely when the fire alarm’s gas suppression system damaged the broadcaster’s servers so severely that their systems needed to be entirely rebuilt.
Almost two months later, audio description and sign language services are only now being reinstated.“Why are access users being treated as second-class citizens?” demanded Caroline O’Neill, director of.
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