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Five worst energy suppliers in UK for customer service named
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dailyrecord.co.ukCitizens Advice have released a list of the best and worst energy suppliers in the UK. The charity is warning of a ‘race to the bottom’ among the worst-performing suppliers, as the ratings reveal gaps in several areas, including billing accuracy and ease of contacting suppliers.
The star rating table for January to March 2021 reveals suppliers in the bottom five failed to provide an accurate bill for 15% of their customers, compared to less than 3% for those in the top five.
A pensioner said they switched suppliers to one of the bottom five, under the impression that they would offer her £90 per month bills - much cheaper than the £170 per month she and her husband were previously paying but after a few months, her bill doubled.
Read more on dailyrecord.co.uk
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