MORE NEWS FROM THE PAISLEY DAILY EXPRESSStaff were seen to have warm interactions with residents, but staffing difficulties meant they did not have time to spend meaningful time with them.Meal times were also labelled as “poor” with staff so rushed they were unable to help residents with eating and drinking.The report said: “We were able to speak to several relatives visiting the service.
Overall, they felt staff provided helpful support that made a difference to people’s lives.“Relatives told us communication had reduced over the past weeks.“This meant there was a less inclusive approach to involve relatives and keep them up to date with changes.“One family member told us communication around visiting had recently ceased with no.
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