BT serves 30 million customers including brands EE and Plusnet, and is the largest provider of consumer mobile and fixed broadband communications services in the UK.
That’s a lot of people to keep connected.Although there have been challenges, BT remains strong and thanks to its huge network of customer service advisors across the UK, it continues to provide support at a time when more customers than ever before have found themselves in a vulnerable situation.In 2017, BT made the decision to bring all its customer service staff back to the UK and provide a local personal service.
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