Tony Hsieh was the longtime CEO of Zappos, who built the online shoe retailer into a billion-dollar business.Hsieh was a recent Harvard graduate when he founded LinkExchange, an early internet advertising network.
In 1998, two and a half years after he founded it, Hsieh sold LinkExchange to Microsoft for $265 million. He founded Venture Frogs, a business incubator that invested in startups including Ask Jeeves, OpenTable, and, most notably, Zappos.
Hsieh and Venture Frogs helped get Zappos – then called ShoeSite.com – off the ground in 1999, and in 2000, Hsieh became Zappos’ CEO.Hsieh built a business based on extraordinary customer service, working from the beginning to make customers feel comfortable with the then-new process of shopping.
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