UK Government or a local council. While the prospect of potentially sitting on hold for an indeterminate amount of time, waiting to speak to a human after navigating a complicated, and often annoying, Interactive Voice Response (IVR) system can seem daunting, everyone has a right to complain.
And if it’s a complaint to the Department for Work and Pensions (DWP) or HM Revenue & Customs (HMRC) then it often involves money.
And is always worthwhile pursuing. If you’ve had bad service from the people dealing with your benefits or Tax Credits, Citizens Advice say you should consider complaining. For example, they might have:ignored your questions or letterstaken too long to get back to yougiven you the wrong informationComplaining might push.
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