A dementia sufferer was forced to lie on the floor with a suspected broken hip for more than 17 hours waiting for an ambulance.
Great-gran Jean Burgess, 90, suffered a painful fall while walking to her room at Trinity Lodge care home in Coventry. Staff feared she may have broken bones and a suffered a possible brain injury and called an ambulance at 10.30am last Tuesday.
Jean, who has six grown-up children, 20 grandchildren and one great-grandchildren, was left in agony while ambulance crews attended other emergencies.
The retired lollipop lady was forced to wet herself while waiting for the ambulance to arrive. Paramedics finally attended the care home at 3.45am on Wednesday, 17 hours and 15 minutes after the initial 999 call.
Read more on mirror.co.uk