Don't miss a thing by getting the day's biggest stories sent direct to your inbox A fire control room operator on the night of the Manchester Arena bombing has told of the shock and upset felt as reports about the attack filtered through.
Joanne Haslam broke down in tears as she revealed managers carried out 'welfare checks' on call handlers and other team members throughout the response.
Calls Ms Haslam received and made minutes after the explosion were played to the public inquiry into the atrocity on May 22, 2017.
Giving evidence on Monday, she said team leaders in the control room at Warrington-based North West Fire Control (NWFC) performed 'really well' on the night. "To me we followed the actions that we were supposed to follow -
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