Boy sobs as Ryanair 'wrongly' deny boarding for family holiday due to passport rule

dailystar.co.uk:

Daily Record : "We arrived at the airport on Monday at 4am to check-in for the flight at 6am and the person at the desk said they had to phone 'Ryanair immigration'. "After they got off the phone they said we weren't able to fly because his passport was invalid and that it was against the law."We were absolutely devastated.

Both of my sons were crying."Barry wasn't old enough to understand and was absolutely distraught."Ryley was devastated because he thought it was all his fault we couldn't go on holiday and he was apologising to his wee brother."The holiday was a gift to the family from Natasha’s mother.Natasha stated that she had checked all of the family’s passports with the Passport Office and the FCDO prior to leaving.But, they were fuming when Ryanair staff turned them away.So, they headed to Edinburgh airport to try their luck there instead and booked a package holiday to Tenerife through Jet2 splashing out another £600 on flights.Natasha claims that Ryanair “made up” the child passport rule and is seeking compensation for the extra stress and costs.She added: "I doubt I'm going to be able to get my money back - I just don't trust Ryanair at all now."It's not like I just had £600 lying around for the Jet2 flights either.

People save year-round for this."This is our first big family holiday since before the pandemic, and we were so excited."Ryanair has just made up its own rules.