TUI given date to issue refunds to all customers after investigation
manchestereveningnews.co.ukTUI, one of UK's biggest package holiday operators, has agreed to pay customers back by the end of the month following months of travel disruptions due to the coronavirus pandemic.
This is because the competition watchdog pointed out that consumer protection law requires refunds within 14 days - and the UK's lockdown was imposed in March.The move follows letters sent by the watchdog to over 100 package holiday businesses to remind them of their legal obligations to give back customers' cash.The CMA said TUI's UK division has engaged constructively throughout the investigation.It added: "While the vast majority of people have already received their refunds or rebooked during the CMA's investigation, any outstanding refund requests for people.
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