wording used in letters chasing people for debts must be changed to be less threatening. A decision was made that bold lettering would be reduced, legal terms would be simplified into more straightforward language and people would be steered towards debt support services.
The harm caused by distressing debt letters was highlighted by a charity set up by consumer champion, Martin Lewis, which had been pushing for an overhaul for some time.
Research by the Money and Mental Health Policy Institute, of which the financial journalist is founder and chairman, discovered such letters can have a catastrophic impact on people with debt problems and said at the time “it’s no exaggeration that this change could save lives.” If you’re struggling to.
Read more on dailyrecord.co.uk