she told Yorkshire Live. “I appreciate Covid makes things busy but it's not like they ended up with more people because it was a nice day, everyone had to pre-book so surely they could have staffed it accordingly?"The trip cost the couple £135 and Michelle says she was so determined that she deserved at least a partial refund she queued up hours more for customer service – who eventually refunded the money.She added: "It wasn't a family day out in any way shape or form, because me and my husband just spent the day on the phone to each other because we were taking the boys on the rides separately to try and beat the queues.“For an eight-year-old to stand in a queue for two hours is unreal, but why didn't they close the queues when they got.
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