For the latest news from in and around Wigan sign up to the MyWigan newsletter here People living in council housing are 'unaware' that caretakers exist, according to a report by tenant representatives who say they should be more 'visible'.
Caretakers should be more contactable and council communication could improve, according to the report presented to the housing advisory panel.
Tenant representatives, who reported their findings to councillors this week, also said that some caretakers do not have the right tools to do their jobs.
It comes after three tenant representatives compiled a report on the council's caretaking service, involving interviews with two caretakers about their jobs.
Read more on manchestereveningnews.co.uk