Concern as 101 call waiting times reach over three minutes
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dailyrecord.co.ukPeople calling 101 to speak to the police had to wait an average of three minutes 25 seconds, according to recent Police Scotland figures.
They show that between April 1 and June 30 this year, 999 calls took an average of six seconds to be answered.However, the average call answer time for 101 calls had increased by one minute 28 seconds compared to the same period last year, taking it to well over three minutes.
While Police Scotland’s contact centres are organised nationally, members of Falkirk Council’s Scrutiny committee were concerned about the impact on local policing and at a previous meeting had asked senior officers for more information.
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