Broadband customers warned about little-known fine that could cost up to £110
dailystar.co.ukREAD NEXT: Half of employees feel frustrated at lack of career progression in current workplaceThe charges are as follows:Daily Star have contacted the above brands for comment.And, some customers are certainly not happy.Emma Robison, 42, from Surrey, aired her thoughts on being a Virgin Media customer and hit out at the 'door bell' tax - she called it "unbelievable." “I have two young children and it’s not unusual for me to fail to hear the doorbell ring if I am upstairs giving my baby a bath.
Now Virgin want to fine me for not answering my door when they rarely pick up the phone themselves and offer some of the worst customer service on the market.
Unbelievable", the mum told The Mirror. She is not the only one to share her thoughts on the charges, Martyn James, of complaints handling group, resolver.co.uk, said: “Anyone who has spent ages trying to get an appointment for a fault – or has waited at home till the evening with no knock on the door – will be outraged that a missed appointment could result in a charge.“The broadband industry has a pretty terrible reputation for missed appointments, service and sorting complaints.
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