British Airways and Ryanair under investigation over not offering refunds to customers over cancelled flights
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manchestereveningnews.co.ukDon't miss a thing by getting the day's biggest stories sent direct to your inbox British Airways and Ryanair are being investigated over whether they broke competition laws by not offering refunds to customers facing cancelled flights due to the coronavirus pandemic.
The Competition and Markets Authority (CMA) said the companies should have issued refunds for the cancelled trips when planes were grounded due to the pandemic.
Investigators will be writing to both airlines and will also look at whether refunds should have been given where flights took place but non-essential travel was banned due to lockdown restrictions.
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