coronavirus-related payment holiday ends on March 31. The City regulator said that as demand for payment holidays reduces, lenders will provide a range of tailored support based on customers' individual needs and circumstances, however, it said some firms have more to do in implementing tailored support, with some staff lacking experience.
Sheldon Mills, executive director for consumers and competition at the FCA, said: "As we move into the next phase of the pandemic, we want to reassure consumers that they will continue to receive fair and appropriate support.
We encourage those in difficulty to contact their lender to discuss their options.” “We've been monitoring how firms are providing support and found they have responded well to the.
Read more on dailyrecord.co.uk