The postman filmed refusing to help a pensioner after she slipped in the snow has been suspended by the Royal Mail amid an ongoing investigation.
The employee, 51, told 72-year-old Patricia Stewart "I can't help, I'm too knackered" before advising her to wear slippers as he left her lying on the ground.
The incident, which took place in Bainford, Falkirk, on February's coldest day, was captured on a neighbour's doorbell camera and shared online.
Mrs Stewart's family fear she could have died in the freezing conditions, with the pensioner - who walks with a Zimmer frame - suffering from bone disease osteoporosis.
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