We've all seen over and over again the footage of Harry – looking so much younger than 12 years old – walking blank faced behind his mother's coffin, as the crowds watched on.
Now we know what the child prince was thinking as he bared his grief to the public in those heart-breaking moments: “This is my mum - you've never even met her.” He talks about that terrible day to launch his new series with Oprah Winfrey about mental health.
It's Harry begging us to see him, finally, as an ordinary person. And to acknowledge that it was wrong how on that day in 1997, arguably the worst day of his life, he still had to do his job as a Royal.
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